Mastering Active Listening Skills: Good vs. Poor Listening

Introduction to Active Listening

After asking insightful questions, the next crucial step is active listening. Learn about the nuances of good and poor listening through practical examples:

1. Understanding Good Listening

Effective listening involves more than just hearing words:

• Key Indicators: Eye contact, attentive body language (e.g., nodding), and encouraging verbal cues.
• Examples: Demonstrating genuine interest, maintaining focus, and acknowledging with appropriate responses.

2. Recognising Poor Listening

Identify common pitfalls that hinder effective communication:

• Common Issues: Lack of eye contact, distractions, asking irrelevant questions, and displaying disinterest.
• Impact: Poor listening can diminish trust and hinder meaningful dialogue.

Video Analysis Exercise

Watch video clips demonstrating both good and poor listening behaviours:

• Divide a sheet of paper into two columns: "Good Listening" and "Poor Listening".
• Take notes during the clips to identify specific behaviours.
• Reflect on what makes each example effective or ineffective in facilitating communication.

Conclusion

Effective listening requires genuine interest and active participation:

• Apply insights from the video to enhance your listening skills.
• Review additional resources on active listening techniques for further improvement.

Investing in active listening skills enhances facilitation effectiveness and fosters meaningful connections.