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You've now asked some really good questions and now the group is starting to engage and talk to you. So the next thing you will need to remember to do is, listen. 

In this video, you will see different scenarios of good and bad listening to help you understand what 'good' listening skills are.

You have asked some really great questions, and now people are starting to talk to you. The next thing you need to remember to do is to listen to the answers. There is going to be a video in this program, delivered by another trainer, around active listening. So what we are going to do here is give you a few thoughts, some starters for 10. In a moment, you are going to have the opportunity to watch a couple of video clips and role plays where you will see some good listening. You will also see some poor listening.

So, here's the opportunity to grab yourself yet another sheet of paper, and this time draw a line right down the middle of the paper. On the left-hand side, write "good listening" at the top. And on the right-hand side, write "poor listening." As you are watching the little clips, the little role plays, write what you see, write what you hear, in either the good column or the poor column. What tells you that this person is demonstrating good listening skills? What tells you that this person is doing some really bad listening? So, watch the video clips, make yourself some notes, and then we'll come back and have a look at those.

So, what you will have seen there and I hope that what you have got in your good listening column are things like eye contact, some of those small non-verbal signals that say, "I'm listening." Maybe there is a little nod. Maybe there is some of those paralinguistic, so-called the other... "Okay. Go on, tell me some more."

In your poor listening column, you have probably got things that are the flip side of that, which is no eye contact, being distracted, asking irrelevant questions or simply just turning away from the person. So, really then it's important for you to think about how you demonstrate good listening. It is not good enough to pretend to listen. It is not good enough just to look somebody in the eye. You have got to be really interested in them. And coming back to all that planning that you did, that will help to free your mind, as we said, for you to be in the room with that person, with those individuals, and hear what they have got to say. You will want to watch the video, which is all about active listening because you will get a whole lot more tips and hints in that video.