Facilitation Techniques: Open and Closed Questions, and Funneling

Introduction to Questioning Techniques

Effective questioning is essential in facilitating productive discussions. Learn about different types of questions and how to use them:

1. Open Questions

Open questions encourage dialogue and detailed responses:

• Definition: Open questions cannot be answered with a simple yes or no.
• Examples: Questions starting with words like what, where, when, who, how, and why.
• Technique: Use mnemonic devices like "H for How" and the 5 Ws (Who, What, Where, When, Why) to remember.
• Usage: Begin questions with phrases like "Tell me about" or "Could you share with me," to elicit information.

2. Closed Questions

Closed questions are effective for gathering specific information:

• Definition: Closed questions typically elicit yes or no responses.
• Examples: Questions starting with "Do you?", "Did you?", "Can you?", "Are you?"
• Usage: Suitable for situations requiring quantitative data or specific details.

3. Funneling Technique

Funneling guides discussions from broad to specific:

• Process: Start with an open-ended question to explore broadly.
• Transition: Gradually narrow down with more specific follow-up questions.
• Closure: Conclude with closed questions for clarity or consent.
• Application: Useful for guiding discussions towards defined objectives during facilitation.

Exercise: Creating Your Question Lists

Now, let's practice applying these techniques by creating your own question lists:

1. Create a list of open questions that initiate discussions broadly.
2. Develop a list of specific questions tailored to meet the objectives of your facilitation session.

Use these lists during your sessions to ensure you facilitate meaningful discussions and achieve your objectives effectively.