Understand more about the lived experience and improve the care you offer with active listening.

Understand more about the lived experience and improve the care you offer with active listening.

Understand more about the lived experience and improve the care you offer with active listening.

Our video courses are more engaging than traditional slideshow e-learning.
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About Lived Experience and Active Listening Training

‘Lived experience’ describes people’s first-hand accounts of health and care. How they experience services is often affected by their own personal circumstances, for example, whether they have a family or whether they are in work.

Gathering the views of those that use your services, can help bring issues to life by illustrating the scale of what people are dealing with in their daily lives and the practical challenges they face by enabling them to voice their opinions and identify good practice and areas of concern.

Healthwatch Essex is an independent voice for the people of Essex. They gather and represent people’s views about health and care services in the county to help improve them. Their current training offer reflects the work they do in engaging with local communities, using active and positive listening skills, and the principles of inclusion. They have recently been commissioned to run face-to-face training with local clinical commissioning groups, hospitals, GP representation groups and PALS. This training is now available in a video online format making it accessible to anyone or any organisation, providing participants with the skills they need to collect and represent the voice of whoever they engage with.

ProTrainings are Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.

If you engage the public as part of your work in the health and social care sector and would be interested in training, get in touch.

For more information on this and details of using our program in your organisation, please contact us.


Our Students Love Online Training

Our customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.

“I did not realise the importance of Lived Experience training until I took this course. I would recommend that anyone working in the NHS or the Care sector take this training.”

- Rachel, Care Home Manager
  • 5.0

“Overall, I learned a lot and enjoyed the opportunity for self-reflection and learning - thinking through the questions raised and then hearing the insights of the presenters. Congratulations on an excellent course.”

- Matt, Bupa
  • 5.0

Video-Based Training

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    The Convenience of Video Training:
  • Train anywhere, on any device
  • Get started right now - no waiting
  • Rewind and pause if you need to
  • Start now, finish later at your own pace

Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.