Active Listening: Key Concepts and Techniques
Understanding Active Listening
Reflecting on what we've covered:
- Emotional Responses: Recognizing how emotional reactions signal a lack of active listening.
- Common Distractions: Addressing everyday distractions such as sight, sound, and personal thoughts.
Principles of Active Listening
Essential principles to apply:
- Being a Neutral Listener: Acting as a conduit without inserting personal views or reactions into the conversation.
- Effective Response: Responding appropriately, using silence or gentle interruption to aid communication flow.
- Open Body Language: Maintaining an open and relaxed posture to encourage open dialogue.
Thank you for your attention and engagement throughout this course. I trust you found it valuable.