This online course has been designed to equip participants with the skills they need to collect and represent the voice of whoever they engage with.
Key modules include:
- How to facilitate an effective session
- How to become an active listener
- Plus, essential tips on how to know and better understand your local community
The benefits of collecting the lived experience
- Ensures that the activities and services your organisation delivers are relevant to local needs
- Establishes better transparency and accountability
- Can help shape the future design and development of high-quality, effective and relevant policies, projects, interventions, services and initiatives
- Can add value and improve the effectiveness of an existing service/activity planning, development, delivery and improvement
- Can support and enhance funding and investment applications
- Can offer early opportunities to test ideas and make decisions as they arise allowing innovation to flourish
- Establishes trust and credibility with your local community by creating a sense of joint ownership
- Helps to cultivate effective partnerships, action and collaboration
- Helps employees and volunteers to further develop their skills and knowledge of engaging and working with the local community
- Share and enhance learning around best practice
Who is it for?
This course is suitable for anyone who needs to engage effectively with the public, such as:
- Health and social care professionals especially those working in the disability, community development, mental health, drugs and rehabilitation and youth sectors
- Hospitals/Clinical commissioning groups
- PALS (Patient Advice and Liaison Service)
- HR
- Communications
- GP surgeries
- Practice Managers
- Patient Participation Groups
- Patient Experience Forums
- Community care providers
- Private health companies
- Dental practices
- Volunteers
- Funders
- Local authorities/County Councils
- Insight/Engagement teams
- Borough councils
- District councils
For more information on the work of Healthwatch Essex visit www.healthwatchessex.org.uk and check out the Lived Experience training course.
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