About Lived Experience training from ProTrainings and Healthwatch Essex

This online course has been designed to equip participants with the skills they need to collect and represent the voice of whoever they engage with.

Key modules include:

  •  How to facilitate an effective session
  • How to become an active listener
  • Plus, essential tips on how to know and better understand your local community

The benefits of collecting the ‘lived experience’

  • Ensures that the activities and services your organisation delivers are relevant to local needs
  • Establishes better transparency and accountability
  • Can help shape the future design and development of high-quality, effective and relevant policies, projects, interventions, services and initiatives 
  • Can add value and improve the effectiveness of an existing service/activity planning, development, delivery and improvement
  • Can support and enhance funding and investment applications
  • Can offer early opportunities to test ideas and make decisions as they arise – allowing innovation to flourish
  • Establishes trust and credibility with your local community by creating a sense of joint ownership
  • Helps to cultivate effective partnerships, action and collaboration
  • Helps employees and volunteers to further develop their skills and knowledge of engaging and working with the local community
  • Share and enhance learning around best practice

Who is it for?

This course is suitable for anyone who needs to engage effectively with the public, such as:

  • Health and social care professionals especially those working in the disability, community development, mental health, drugs and rehabilitation and youth sectors
  • Hospitals/Clinical commissioning groups
  • PALS (Patient Advice and Liaison Service)
  • HR
  • Communications
  • GP surgeries
  • Practice Managers
  • Patient Participation Groups
  • Patient Experience Forums
  • Community care providers
  • Private health companies
  • Dental practices
  • Volunteers 
  • Funders
  • Local authorities/County Councils
  • Insight/Engagement teams
  • Borough councils
  • District councils

For more information on the work of Healthwatch Essex visit www.healthwatchessex.org.uk and check out the Lived Experience training course.

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