Understand more about the lived experience and improve the care you offer with active listening.

Understand more about the lived experience and improve the care you offer with active listening.

Understand more about the lived experience and improve the care you offer with active listening.

Our video courses are more engaging than traditional slideshow e-learning.
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Accredited Training You Can Trust

You can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who have been nominated as a Skills for Care Centre of Excellence.

We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.

All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.

Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.

Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.

  • CPD Certified
  • RoSPA Member
  • British Safety Council Member
  • ISO 9001 Registered Firm
  • ISO 45001 Registered Firm
  • Approved for Regulated Qualifications
  • FutureQuals Approved Centre
  • Skills for Care Centre of Excellence
  • Online Training Approved by Skills for Care
  • Classroom Training Approved by Skills for Care
  • Association of Healthcare Trainers Member

About Lived Experience and Active Listening Training

‘Lived experience’ describes people’s first-hand accounts of health and care. How they experience services is often affected by their own personal circumstances, for example, whether they have a family or whether they are in work.

Gathering the views of those that use your services, can help bring issues to life by illustrating the scale of what people are dealing with in their daily lives and the practical challenges they face by enabling them to voice their opinions and identify good practice and areas of concern.

Healthwatch Essex is an independent voice for the people of Essex. They gather and represent people’s views about health and care services in the county to help improve them. Their current training offer reflects the work they do in engaging with local communities, using active and positive listening skills, and the principles of inclusion. They have recently been commissioned to run face-to-face training with local clinical commissioning groups, hospitals, GP representation groups and PALS. This training is now available in a video online format making it accessible to anyone or any organisation, providing participants with the skills they need to collect and represent the voice of whoever they engage with.

Sam one of the Healthwatch Ambassadors wrote when she completed the course:

Oh my goodness, this course was super helpful and so valuable. I learnt so much and the powerful presentation tools and awareness of how to active listen and distractions etc was superb. I was even putting this into play over the weekend, observing others and it's so true how much is ego or pseudo listening takes place and people don't even realise it!

ProTrainings are Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.

If you engage the public as part of your work in the health and social care sector and would be interested in training, get in touch.

For more information on this and details of using our program in your organisation, please contact us.


Our Students Love Online Training

Our customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.

“This is an excellent way to learn about the Lived Experience, the slides are engaging and informative.”

- Jane, Customer Service Coordinator - Provide
  • 5.0

“I did not realise the importance of Lived Experience training until I took this course. I would recommend that anyone working in the NHS or the Care sector take this training.”

- Rachel, Care Home Manager
  • 5.0

Video-Based Training

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    The Convenience of Video Training:
  • Train anywhere, on any device
  • Get started right now - no waiting
  • Rewind and pause if you need to
  • Start now, finish later at your own pace

Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.